Q: What is an FSA or HSA?
Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) are health benefit accounts that allow you to contribute a portion of your salary or wages (before taxes) to cover medical expenses that you would otherwise pay for out of pocket. If you’re unsure whether or not you have an FSA or HSA, please check with your employer or plan administrator.
Q: What items are FSA or HSA eligible on Amazon?
Not all healthcare products on Amazon are FSA or HSA eligible. A list of FSA or HSA eligible products can be found here. Eligible products also display the label “FSA or HSA Eligible” on the product page.
Your FSA or HSA card can pay for the product tax and shipping. If you have ineligible items in your cart or choose to have your eligible items gift-wrapped, you can choose to add another payment method and Amazon will charge the correct amount to each card or payment method.
Q: Why can’t I purchase over the counter medicine (OTC) with my FSA or HSA card?
OTC medicines require a prescription to be FSA or HSA eligible, and this feature is not supported by Amazon. However, you can still purchase these items on Amazon using other payment methods and request reimbursement from your plan administrator. Contact your plan administrator or employer for more information on how to provide appropriate documentation for reimbursement.
Q: Are the same items eligible for an FSA account as an HSA account?
Yes, all eligible items can be purchased with an FSA or an HSA card.
Q: What if I have trouble registering my HSA card?
Certain HSA cards cannot be registered as FSA/HSA cards with Amazon, but can still be used if registered as credit cards. If you register your HSA card as a credit card, you’ll be responsible for ensuring the card is used only for eligible products. HSA cards registered as a credit card do not automatically restrict the types of products you can purchase with the card. Purchasing ineligible products or services with the card may require you to report them and pay additional taxes. Contact your plan administrator or employer for more information.
Q: Can I use an HRA card on Amazon?
Some Health Reimbursement Arrangements (HRAs) cards can be used on Amazon. HRAs all have different eligibility rules and some HRA cards might not be accepted. Contact your plan administrator or employer for more information on what items are eligible for purchase.
Q: Can I find past purchases to submit for FSA or HSA reimbursement?
Yes, you can find a list of past orders in Your Orders. Contact your plan administrator or employer for more information on what items are eligible and how to provide appropriate documentation for reimbursement.
Q: Can I use my Dependent Care FSA account for purchases on Amazon.com?
No, Dependent Care FSA accounts are different from Health Care FSA accounts and Amazon does not offer products or services eligible for reimbursement through a Dependent Care FSA.
Q: Do my FSA funds expire?
Generally, funds placed in an FSA account can be used for eligible expenses incurred during a one-year period, and unspent amounts are forfeited. Contact your FSA plan administrator or employer for more information. For orders on Amazon.com, your FSA card will not be charged until shipment of your item(s). Make sure you know when your plan deadline is to ensure you purchase eligible items in advance of your plan deadline.
Q: Do my HSA funds expire?
Unlike FSAs, HSAs do not have set expiration dates. Contact your plan administrator for more information.
Q. What should I do if my FSA or HSA card is declined?
If your card is declined, contact your employer or plan administrator for the account. The majority of card declines are because FSA funds have expired, new FSA/HSA cards have been issued, or the accounts have not had funds placed in them yet. Typically you can find the number to your plan administrator on the back of your FSA or HSA card.
Q: Whose healthcare products can I pay for?
Generally, FSA and HSA cards can be used to pay for eligible health care expenses of the cardholder, the cardholder’s spouse, and the cardholder’s children or tax dependents. Please check with your employer or plan administrator in case your plan has other restrictions.
Q. Can I return an item purchased using a FSA or HSA card?
Yes. A refund will be issued to the original FSA/HSA card. Gift card refunds aren’t available for items purchased using a FSA or HSA card, including gifts. If an item is purchased as a gift using an FSA or HSA card, and the item needs to be returned, the FSA/HSA card-holder must request the refund.